Get in Touch With Us

Whether you have a question about how sweepstakes casinos work, spotted something on the site that needs updating, or want to flag an issue with one of the operators we cover, this is the place to reach us. We read every message that comes in and try to make contacting us as straightforward as possible.

The Best Way to Reach Us

Email is our main channel and the one we recommend for anything that needs a proper answer rather than a quick reply. Send your message to [email protected] and include a short line about what your enquiry relates to — a specific brand such as Crown Coins or SplashCoins, a general question about how the Gold Coin and Sweeps Coin model works, or feedback on the site itself. That small detail helps us route your message to the right person and avoid back-and-forth.

We aim to reply within two working days. During periods when we are updating rankings or reviewing new offers, it may take a little longer, but every message does get a response from a real person on our team, not an automated reply.

What You Can Get in Touch About

• Questions about sweepstakes casino ratings — If you want to understand why a site such as Casino.Click, Free Spins, or Lucky.me appears where it does, or how our editorial ratings differ from a customer review score, ask us directly.
• Corrections and accuracy checks — Welcome offers, eligible states, and redemption terms change often. If you notice something on codsem.com that looks out of date — for example an offer detail for Spinblitz, Dorados, or McLuck that no longer matches what the operator advertises — please tell us so we can verify and update it.
• Content suggestions — If there is a topic around social casinos, sweeps coins, or state-by-state availability you would like us to cover in more depth, we are happy to hear it.
• Partnership and editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss coverage, introduce yourself and explain what you have in mind. Commercial relationships never decide where an operator ranks on this site.
• Concerns about play habits — If you or someone you know is finding it hard to keep their gaming in check, mention this in your message and we will point you toward general guidance and support resources.

What We Can and Can't Help With

We can explain how sweepstakes casinos generally operate, how the dual-currency model works, and how our own review process and ratings are put together. What we cannot do is confirm legal advice for your specific state, resolve an account or redemption issue with an individual operator, or process payments on any site's behalf — those requests need to go directly to the operator in question, since account access, identity verification, and prize redemption are handled entirely on their end. We also cannot guarantee that any game outcome, bonus, or redemption will work out a particular way; outcomes on these platforms involve chance and are never something we, or the operators, can promise.

If your question concerns whether a particular platform is available in your state, its current age requirement, or its no-purchase-necessary entry method, we recommend checking the operator's own terms and conditions directly, since these details can change and vary by jurisdiction. Availability of sweepstakes casinos varies by state and by operator, and some jurisdictions restrict or prohibit them, so a rule that applies in one state may not apply in another.

How Your Message Is Handled

1. Your email arrives and is read by a member of our editorial team, not filtered through an automated system.
2. We check whether it relates to something we can answer directly — a rating, a listed offer, or general site feedback — or whether it needs to be redirected to an operator.
3. You receive a personal reply, typically within two working days.
4. If your message points to something that needs correcting on the site, we review the underlying facts before making any change.

A Note on Accuracy

Codsem.com aims to keep its coverage of sweepstakes and social casinos, including sites like Spree and Crash Duel, as current and factually grounded as possible. Reader input is a genuine part of how we catch outdated information, whether that's a welcome offer that has changed, a state restriction that's been updated, or a redemption threshold we've listed incorrectly. If you've noticed something that doesn't match what an operator currently states, we would rather hear about it than leave it uncorrected. You may also find our page on Trusted Non GamStop Casinos UK useful if you're researching alternative markets outside the US.

Thank you for taking the time to reach out. We look forward to your message.